Privacy Policy

We currently collect and/or process the following information: 

• Personal identifiers, contact details and characteristics (for example, name, date and/or place of birth, and e-mail address when you subscribe to newsletters, when you contact our sales or marketing team, when you interact with Intelerad as a prospective client or partner, or when you sign up or log in to any of our Products); 

• Personal health information provided by our healthcare professional customers and their patients through the use of our Products and services, to enable us to provide the necessary services, including software development, customer service and support; 

• Statistics as a user of our Site or Products (when you visit the Site, use or access our Products, certain data may be collected automatically). This may include (but is not limited to) some or all of the following: How you connect to the internet (including IP address), how you engage with the Site or Products, screen resolution, information about the device software you are using such as internet browser and geolocation data (city, region of the IP address you used when accessing or using the Site or Products). We also collect information about which website you came to the Site from, the fact that you visited the Site before and how you interact with the Site, our services and Products. Having access to this information helps us better understand our customers and improve our Site, Products and certain marketing efforts; 

• Employee data; 

• Delivery information, physical address, business contact information; 

• Demographic information; and 

• Payment information (Where you opt for services or products from Intelerad which carry a cost, we will ask you to provide some payment information. Payment information may include some or all of the following: credit card and debit card details.) 

Most of the Personal Information we process is provided to us directly by you for one of the following reasons: 

• to enable you to access the Site and use Intelerad’s Products and services; 

• to enable Intelerad to deliver the services you have asked for and to give you the best possible experience when you engage with us (via the Site and apps or otherwise) and when you use our Products and services; 

• to let you know about significant changes to our Products, Terms of Use or this Privacy Policy; 

• to provide, develop and improve our Products and services, customer support and troubleshooting;  

• to operate our business, analysis of our Site’s and Product’s performance; 

• with respect to Personal Information provided by you when using the Site, to send marketing communications*; 

• for internal training purposes; 

• to maintain our records and other administrative functions; 

• for complaint and dispute resolution; 

• to meet our legal and contractual obligations; 

• to improve data accuracy and completeness. 

Most of the Personal Information we process is obtained through one or more of the following ways: 

• when you access our training materials; 

• when you ask to receive online information from us; 

• when you request a demo for a product; 

• when you ask to get a copy of a White Paper/Case Study/ebook 

• when you participate in a review, survey or similar type activity; 

• when you otherwise participate in features of the Site that ask for Personal Information; 

• when you access and use our Products. 

We also receive Personal Information indirectly, from the following sources in the following scenarios: 

• by using technologies such as cookies; 

• directly from our healthcare professional customers (clients who use our Products and services in the healthcare industry) and their patients in order to enable us to provide the necessary software service and upgrades, software development and customer service and support to ensure patient safety at all times. 

*Please note that none of the Personal Information you or Intelerad’s customers provide to us when using our Products is processed or used for marketing purposes or to send marketing communications. 

As a general rule, we will only share your Personal Information with those that need access to the information for us to achieve the purpose for which we have collected it, or to comply with an obligation imposed by law. Internally, we will only share your Personal Information on a “need-to-know” basis, i.e. with employees, vendors or agents who need access to the Personal Information to perform a task on our behalf.  

We also share it with: 

• companies within the Intelerad group who manage some parts of the services for us; 

• social media platforms, advertising networks, affiliate networks and search engines to help target and measure our marketing**; 

• suppliers and/or vendors who provide services to us which require access to your Personal Information; and 

• Resellers, distributors and agents involved in delivering the services we provide where necessary for them to do so. 

Where a healthcare provider or any other third party collects and/or accesses your health information and stores a copy of your Personal Information, that copy will be governed by that healthcare provider’s privacy policy. Others at that healthcare provider’s or third party’s facility (for example an on-call doctor) may be able to view your Personal Information. Intelerad is not responsible for the content, performance, or privacy policies of third-parties or healthcare providers. 

Some of these third-parties and/or healthcare providers may be covered by federal and state health privacy laws (such as the Insurance Portability and Accountability Act, or “HIPAA”), and those laws will govern how they may use and share your information. HIPAA requires that you must authorize these providers to send information to Intelerad. With that authorization, you also give them permission to send certain especially sensitive types of health information (such as mental health or substance abuse records) that are protected by federal and state laws and require special authorization. When you ask Intelerad to send your health information to others, you will also be giving Intelerad permission to send those sensitive types of health information.  

Please note that Intelerad may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. 

**Please note that none of the Personal Information you or Intelerad’s customers provide to us when using our Products is shared with social media platforms, advertising networks, affiliate networks and/or search engines.

Under the applicable data protection laws and regulations (including the General Data Protection Regulation (GDPR)), the lawful bases we rely on for processing Personal Information are: 

• Your consent. You are able to withdraw your consent at any time and/or “unsubscribe” from receiving e-mail or other communications at any time. You can do this by contacting Intelerad at the contact details as set out below. 

• We have a legitimate interest, meaning that the processing is necessary for the purposes of the legitimate interests pursued by Intelerad, such as processing employee or client data, provide the Products and services you use, operate our business, comply with our legal and contractual obligations, and any necessary administrative transfers within the Intelerad group of companies. 

The security of your Personal Information is important to us.  We use reasonable and appropriate physical, technical and administrative industry safeguards to protect information from unauthorized use, disclosure or access of the Personal Information we collect on the Site or that is provided to us through the use of our Products.   We will make reasonable efforts to protect Personal Information stored on the Site’s and/or Intelerad’s servers from unauthorized access using commercially available computer security products (for example, firewalls), as well as carefully developed security procedures and practices.  Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. 

We keep your Personal Information only for such period necessary to achieve our purposes for collecting the information and to meet any applicable legal obligations. Where your Personal Information is stored by Intelerad as part of its hosting services, we may store such data until such time as you request your Personal Information be removed or transferred to another system, or until your healthcare provider terminates their hosting or other contracted services with us. In all cases, our need to use your Personal Information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of securely. 

• Some or all of the Personal Information we collect may be stored or processed on computers or servers located outside of the country in which we obtain the Personal Information, including countries whose protection of data protection laws may differ from the jurisdiction in which you live. This is in order to allow for the provision of our services to you and our customer, as well as the performance of centralized functions for our group of companies. As a result, this information may be subject to access requests from governments, courts, law enforcement officials, and national security authorities in those jurisdictions according to the applicable laws in those jurisdictions. Subject to such applicable laws, we will use reasonable efforts to ensure the appropriate protections are in place to maintain such protections of the Personal Information that are equivalent to those that apply in the country in which we obtain the Personal Information. 

• Where we transfer Personal Information from the United Kingdom or anywhere in the European Union to a country that has data protection laws adequate to the GDPR, such transfer is made on the basis of an adequacy decision by the European Commission under Article 45 of the GDPR. 

• Where we process or transfer Personal Information from anywhere in the world to a country or territory which does not have an adequacy status as determined by the European Commission, we ensure that appropriate safeguards are put in place which provide sufficient guarantees for an adequate level of protection of the Personal Information as well as effective and enforceable rights for you to rely on. In other words, whenever we process or transfer your Personal Information cross border, it will receive a similar level of protection as described in this Privacy Policy. We do this by ensuring that the European Commission’s Standard Contractual Clauses (“SCC’s”) have been agreed to between Intelerad and its affiliates and that a copy of those SCC’s can be obtained by contacting Intelerad’s DPO at [email protected]. 

• Intelerad Holdings USA Ltd and its subsidiaries Digisonics Incorporated, Heart Imaging Technologies LLC, Lumedx Corporation, Dicom Grid Inc. dba Ambra Health, Life Image Inc., PenRad Technologies, Inc. and Intelerad Inc. (hereinafter collectively referred to as “Intelerad USA”) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Intelerad USA has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Intelerad USA has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/. 

• In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Intelerad USA commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Intelerad USA at: 

• Intelerad 
  305 Church at N Hills St, 6th Floor  Raleigh, NC,  27609 [email protected] 

• Intelerad USA has further committed to refer unresolved DPF Principles-related complaints to an independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you. 

• If Intelerad transfers EU, UK or Swiss Personal Information onward to third parties, such as agents, vendors, suppliers or personnel necessary for the provision of its services, Intelerad shall remain liable under the DPF Principles if such third parties process such personal information in a manner inconsistent with the DPF Principles, unless Intelerad proves that it is not responsible for the event giving rise to the damage. 

• If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf In compliance with the Data Privacy Framework Principles. 

• Intelerad USA is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). 

Under the California Consumer Privacy Act (CCPA), California consumers may be entitled to certain notices and disclosures regarding the collection and use of their Personal Information. This page is intended to provide the Notice at Collection required under the CCPA, and supplements the information contained in our Privacy Policy, which can be accessed here. 

We may collect Personal Information from you and use it for specified purposes. For a list of Categories of Personal Information that we collect, the Purposes for which we use such Personal Information, and who your Personal Information may be shared with, see “The types of Personal Information Intelerad collects” section above, as well as the “How Intelerad gets your Personal Information and why we have it” and “Who has access to your Personal Information?” sections above. 

While Intelerad does not sell Personal Information for monetary value, we may disclose Personal Information to third parties in such a way that may be considered a sale or sharing of Personal Information under CCPA. That is, we don’t provide your name, phone number, address, email address or other Personal Information to third parties in exchange for money. But under California laws, certain sharing of information for advertising purposes may be considered a “sale” of “personal information.” If you’ve visited our website within the past 12 months and you’ve seen ads, under California laws Personal Information about you may have been “sold” to our advertising partners for their own use. To stop such sales or the sharing of personal information, see Do Not Sell or Share My Personal Information.

In addition, and in compliance with applicable State privacy laws in the United States, you have the right to know if your Personal Information is used for “profiling” (i.e., the automated processing of Personal Information to evaluate certain personal aspects relating to a natural person and in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements). In that respect, please note that Intelerad does not engage in profiling.

Under applicable data protection laws, you have the following rights: 

• You have the right to ask us for copies of your Personal Information we hold.  

• You have the right to ask us to rectify your Personal Information we hold which you think is inaccurate. You can either contact your care provider to correct the information, or you can contact us directly, by e-mailing us at [email protected]. You also have the right to ask us to complete your Personal Information we hold which you think is incomplete.  

• You have the right to ask us to erase your Personal Information we hold in certain circumstances. To do so for data collected within our website, email us at [email protected] and we will delete your information from our files. To do this, we will require you to provide us with your name, address, and telephone numbers so that we may handle your request accurately. For Personal Information collected or stored within our products, please submit a request on our Service Portal so our Support team can assist you or email us at [email protected]. 

• If you wish to be removed from our mailing list, please adjust your account profile information accordingly. Alternatively, you can let us know by emailing us at [email protected] with the Subject heading ‘Unsubscribe’. 

• You have the right to withdraw your consent for us to process your Personal Information where we rely on such consent as the basis for the processing. To withdraw your consent, e-mail us at [email protected]. 

• Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the “sale” or “sharing” of your Personal Information (as those terms are defined in the CCPA). This right is subject to certain exemptions. For example it does not apply to information that we share with certain third party service providers so that they can perform business functions for us or on our behalf. See: Do Not Sell or Share My Personal Information.  

• You have the right to ask us to restrict the processing of your Personal Information in certain circumstances.  

• You have the right to object to our processing of your Personal Information in certain circumstances. 

• You have the right to ask that we transfer your Personal Information you gave us to another organisation, or to you, in certain circumstances. 

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

• Please contact us at any of the contact details set out at the start of this Privacy Policy if you wish to make a request.

We use cookies and similar technologies, such as web beacons used for web analytics, to enhance functionality and navigation for users of the Site.     

Information tracked through these mechanisms includes but is not limited to: 

• Your IP address; 

• Your cookie ID; 

• Your web browser version; and 

• Past visits to the Site. 

Intelerad does not use a technical solution that would enable us to respond to your browser’s Do Not Track signals.  Therefore, if you wish to disable cookies, please refer to your browser help menu to learn how to do so. Please note that if you do disable cookies in your browser settings, you may find that certain sections of the Site will not work. 

Intelerad reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. If a change is made, we will post the updated Privacy Policy on the Site and we encourage you to check our Privacy Policy periodically. By using the Site or any of Intelerad’s Products, subscription and support services, software or mobile applications following the posting of a change in the Privacy Policy, you consent to the updated Privacy Policy.